The 360 assessment process is a comprehensive, modern approach to the standard, one-on-one yearly performance review.
By collecting feedback from an employee’s manager, team members, and direct reports, the insights gained can provide more clarity on job performance and interpersonal skills across the greater organization.
A 360 assessment evaluation is designed to provide more thorough insights into each individual’s strengths and weaknesses, and which specific aspects of their work would be best served with added professional development. Individuals have a better understanding of how their performance and effectiveness within the organization is viewed by other members of their team.
360 feedback is typically based on behaviors that other employees have experienced, whereas managers may not be as involved on a day-to-day basis.
Organizations use many methods to seek 360 assessment feedback about employees. Some are more common than others and all depend on the culture and climate of the organization.
In most organizations that ask for 360 feedback, the manager asks for and receives the feedback. The manager then analyzes the feedback looking for patterns of behavior to note. The manager searches for both positive and constructive feedback.
The goal is to provide the employee with the key and important points without overwhelming him or her with too much feedback data. Often the manager looks for feedback in response to specific questions so the feedback is easier to organize and share.
Some organizations use online instruments that give employees a score in each area assessed.
Others still rely on open-ended questions. We recommend online processes because they make the feedback so easy to tally and share.
Organizations hire external consultants to administer the surveys, usually when managers are receiving a 360 assessment. The consultants then analyze and share the data with the manager. Most of the time, the manager and staff join together to plan improvements for both the manager and for the department.
This process is recommended to improve the organization as well as the performance of the individual employee.