Articles by Jason Grills

Jason Grills
Jason Grills is a technical writer. He enjoys writing about emerging customer support products, trends in the customer support industry, and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.

How Do You Measure Customer Experience Success

The fact that you don’t have time to go from one customer to another and personally check how happy they are doesn’t mean nobody should pay attention to their opinions.  Moreover, it should be one of the most important tasks in your daily business…