Nothing can beat customer loyalty in business. Loyal customers will single-handedly spread the word out about you and your product and will get you high-quality conversions from among their friends and families. You basically won’t need to worry about…
Being happy, engaged and successful in your career. That’s what everybody wants. Yet, in this day and age it’s difficult to make people feel connected or excited about their jobs. Disengaged workers cost the U.S. $483 billion to $605 billion each…
Let’s say that you’re an owner of an online business and you want to get your customers’ opinion about the new menu on your website that you’ve just implemented. You know that happy customers are an essential component of any profitable company,…
A person can get themselves into trouble by confusing a salesperson with one who works in marketing. They are most certainly not the same thing as, and such should not be confused with one another. While the war wages on between the two departments, there…
Customer feedback is vital in any form of business. For one to truly know what the customers think of your products or services, you have to evaluate their loyalty and happiness. So how do you collect this information? One of the most effective methods…
Do you know the saying “It’s good to learn from your mistakes, but it’s better to learn from other people’s mistakes?” Well...on that note, we’ve listed a couple insights that can help you avoid 8 big survey maker mistakes. #1 Not Listening…
The GDPR is here. You know it and no doubt your mailbox knows it as well! We’re sure you’ve read enough about the definition and the impact of the GDPR . It’s time to get to the specifics of how to battle the beast. This data protection law by the…
Taking an interactive quiz is not only fun, it actually helps knowledge retention and expanding your brain capacity. In this article we’ll be looking at how you can improve knowledge retention and how using interactive quizzes for employee training…
A little while ago I was attending a conference on manager training and how you can effectively use employee coaching. The speaker talked about coaching techniques and using open-ended questioning and the like. This got me thinking about how using surveys…
Hi man, could you pass me a Kleenex? You should put a BAND-AID on that cut. Gee, I don't know, let me Google that. All of these sentences might look normal to some, but they all contain a brand that has become so popular and widespread that it's being…
“We really need to listen to the voice of the customer.” If you’ve never heard this phrase before, then you either walk around with your headphones in all day or you’ve never worked at a startup. 89 percent of companies are using customer experience…
Have you ever wondered how people make those fun personality quizzes? You know the kind…”Which type of dog are you?” or…”What color has your aura?” So, how to make a personality quiz? Well, in this article we’re taking an in-depth look at…
What is the average survey response rate? The short answer? 33%. The long answer is a bit more nuanced though. Since there is no agreed-upon minimum acceptable response rate, it will largely depend on how you go about creating, distributing, and collecting…
