Exit Interview

Do’s and don’ts to improve exit interviews and reduce your turnover costs

An exit interview is a survey conducted with an individual who is leaving an organization. Most commonly, this occurs between an employee and an organization, a student and an educational institution, or a member and an association.

Advantages of an exit interview:

  • Assess what should be improved, changed, or remain intact
  • Reduce employee turnover, increase productivity and engagement, and reduce the high costs associated with turnover
  • Shorten the recruiting and hiring process and sustain performance

Used in concert with employee satisfaction surveys, exit interviews are a rich source of information for organization improvement.

Exit interview Survey

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Must-ask Exit Interview Questions that collect useful, actionable information

The difference between a good and a bad exit interview often lies within the questions. Here are a couple of key questions you should definitely add to your next exit interview.

6 Must ask exit interview questions you wish you knew before:

  • Did you feel that the work you were doing aligned with your personal goals and interests?

Sometimes it’s not you, but them. Employees are people with dreams and ambition. If there’s a gap between what they want and what the company offers, it’s only a matter of time before they start getting cold feet. A good follow up question here is to ask if the job turned out to be what the employee expected.

  • How has your job description changed since you were hired?

In a world that’s becoming more and more digital functions change, responsibilities are added and new skills are required. This doesn’t necessarily change the nature of the work in the future, but it would certainly help us know how to sell the job more effectively and accurately to result in better hires (which is the toughest nut of all to crack).

  • Do you have any suggestions for improving employee morale?

One of our favorite ones because it’s not about the company, but about the coworkers and colleagues. It will give you less job-related answers, but more insights in your employees, who are still your first line brand ambassadors.

  • Can you provide more information, such as specific examples?

A lot of common exit interview questions are close-ended ones, but this follow-up question, which can be beneficial throughout your survey, reveals actionable data which may prevent the loss of other employees.

  • Have you shared your concerns with anyone in the company prior to deciding to leave? What was the response?

There might be a lot of water cooler talk going on without you knowing it. The employee might have shared his concerns with five to ten people. Remember: Nothing travels faster than the speed of light, with the possible exception of bad news or gossip, which obeys its own special laws.’ To avoid an exodus, locate the root of the problem and fix it with clear and transparent communication.

  • Would you recommend this as a great place for a friend to work?

It’s an indirect way of asking whether the employee liked the company’s culture and values and not just the employee’s function. It could also be an indicator of the employee’s willingness to return to the company at a later point in time.

 

What NOT to ask during an exit interview

  • Don’t ask targeted questions about specific people or issues. It’s fine to ask for general feedback about a supervisor, but don’t insert your opinions into the conversation.
  • Don’t feed office gossip. It’s never constructive and won’t be reliable information.
  • Don’t get into personal issues. Keep the conversation professional and work-related.
  • Don’t say anything that could be misinterpreted. The conversation should focus on the employee’s experience. Although he or she may have negative things to say about certain people, you should listen without bias.
  • Don’t try to convince the employee to change stay with your company. This should have happened before there was a need for an exit interview.

Exit interview

Powerful features let you get the most out of your exit interview

The highest participation rates are achieved using online exit interviews. Survey Anyplace makes creating one easy thanks to a list of features:

  • Automatic responsive design means that your quizzes and surveys will make the most of any screen.
  • Custom colors, icons, and formats make sure your exit interview matches your brand identity. If you haven’t tried our logo widget yet, scroll back up now!
  • When your own logo isn’t enough, Check our white label solution. Packed with custom URLs and the ability to incorporate your own entire branding throughout, these surveys are great options for agencies or organizations that want the look and feel of a custom-made exit interview.
  • Advanced skip logic lets your respondent take the quickest route through the exit interview by only showing questions that apply to him.

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How to get your exit interview participation rate up to 60%

It is important for each organization to customize its own exit interview in order to maintain the highest levels of survey validity and reliability.

Research shows that the average response rate for exit interviews is approximately 30%. With just a little extra effort, you should be able to double that response rate.

  1. The easiest way is to cheat the system. Simply make the exit interview obligatory.
  2. Start by analyzing your current exit interview process. Chances are the current process is experienced difficult or uncomfortable by the interviewee.
  3. Reduce the length of the exit interview. One of the most heard reasons why employees choose not to complete the exit interview is because it is too long and time-consuming. Some exit interviews have over 70 questions! Why would someone, who’s leaving the company, go through that kind of torment? Reducing this number by grouping them in different topics will allow you to shorten the exit interview drastically. By applying skip logic you can automatically skip all irrelevant questions in each interview, reducing the interview length up to 35%.
  4. Review your questions for simplicity. Avoid confusing or personally invasive questions. Put yourself in the employee’s shoes and ask yourself how you would feel answering the questions. Avoid questions that ask for feelings and emotions.
  5. A clean and simplified process is also important. The form should be laid out nicely with an intuitive and easy to understand design.
  6. Let employees know that you value their input and inform them that the honest feedback will not result in repercussions. Often the employee doesn’t believe that the interview will make a difference or he is afraid of losing his chances for a reference, which could influence the respondent’s answers and result in biased answers or reduced participation. Make sure the respondent knows that statements made on an exit interview should never be used to prevent future eligibility for rehire.
  7. The employee is angry at the company. Anger is a bad adviser. It may lead employees to feel they don’t want to help by participating in the exit interview. These employees can be encouraged to vent their anger in the exit interview. Many of these angry employees are thrilled with the chance to have their voice heard.

3 effective exit interview question tips

No matter who you’re targeting, there are some universal tips for asking the right kinds of questions.

  1. First, use simple language and be direct. It should be clear what you’re asking and why.
  2. Next, keep it short, and appropriate. This can mean different things based on the context, but it’s usually best to stay true to your organization’s guidelines and maintain a good level of professionalism.
  3. Finally, you should provide a seamless experience.

Discover what an efficient exit interview process can do for your turnover.

Ready to discover what should be improved, changed, or remain intact?

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