As can be seen in the above sample, a hotel survey should at least include the following information:
- An introduction stating the purpose of the survey
- The option to give a written answer or remark
- Both ranking and open-ended questions
It is important that the data can be recorded efficiently and that it is easy to analyze: Mobile devices such as a tablet or smartphone are ideally suited for this. Our survey maker tool is equipped with a mobile-optimized interface to ensure a user-friendly experience. (Making it easier for guests to provide feedback on their mobile devices, and increasing response rates so you receive the data you need.) This can also be done by paper forms but that carries the disadvantage that the data still needs to be uploaded to a computer and this is a tedious, error-prone task.