Do you recognize this? Of course! This is you, the moment you are getting overwhelmed with marketing messages from all different kinds of organizations.
Or a better way to say it: You are overwhelmed with old-fashioned marketing. Times have changed, especially in the marketing world.
It also means that there’s a new-fashioned form of marketing!
Yes indeed! And that is exactly what I want you to talk about. NEW… FASHIONED… MARKETING or how the kids call it these days: Interactive marketing. Exciting!
What Is Interactive Marketing Exactly?
We’ll start by getting the basics straight:
These kinds of advertisements that you skip most of the time (or don’t even notice!) are advertisements that work in one direction.
‘We send it and hope you get it’, is the way of thinking in a lot of organizations but that is not effective anymore. What firms need is interactive marketing. A two-way dialog with the consumer.
SOOOOOO, interactive marketing involves marketing initiatives triggered by the customers’ behavior. That is why this approach is often called “trigger marketing”.
How it works:
You set up a campaign and you DON’T wait.
You study the actions of the customer caused by the advertising or another marketing campaign.
You adapt and try to meet their expectations WHILE the campaign is still running.
And we already loved the internet so much, but now? Advanced technology gives you a total overview and extremely detailed insights into your customers. So if I was you… Go and interact!
Great Interactive Marketing Examples
There are countless ways of interacting with your customers and practice interactive marketing. I’ve picked some ways that you will probably recognize and also some really cool ones. Maybe you get some new ideas!
Blogging done right
YEP! We are interacting right now! Blogging is one of the most used interactive marketing types, especially for digital companies. Fun and short blogs to keep your customers posted and keep them up to date about the last new deals and interesting tips and tricks. Good points for Survey Anyplace!
Today, regular blog posts are still a strong pillar in most marketing strategies, but in a fast-evolving technological world, demands are high! To increase engagement from your readership and to turn your blog interactive you could:
Turn articles into podcasts
Create video roundups or tutorials
Visualize data in neat infographics
Create quizzes around topics you often blog about
Start up a direct conversation through polling or surveys in your blog
All this is what we call interactive storytelling. One of my FAVORITE types of interactive marketing! Name it, and you can do it. You can go as far as you want with interactive storytelling and that’s what makes blogging interactive. HOW FUN!
According to Martechadvisor interactive storytelling is the best marketing. It is true what they say. Stories are a human thing since the first day we started communicating. People don’t easily ignore that.
Interactive marketing in way of storytelling decreases the boundary between the customer and producer. It also makes it a lot easier for the customer to make its decisions.
Ever heard of Cicada 3301? If not, you’re certainly not the only one. But this is not a case of bad marketing! you never heard of it because 99,99% of the people on this planet aren’t the target market. The CIA was looking for some very gifted encoders but there was only one small problem: Where do you find these if only 0.01% of the population has the skillset you need?
To do this they created a kind of game that only the most skilled people could play. With a lot of clues, they created an online puzzle. Every time you solved a clue, you got a new one. Here you can see how it worked
Extremely cool stuff!
Targeting on social media
Maybe more in your comfort zone is Facebook. It is possible to target the people you want in a million ways.
You have probably seen it a lot. Advertisements on Facebook which make you think: DAMN this is useful! It is because you are targetted for those nice sneakers you looked up earlier that week. Targeting is based on previous behavior and interests.
A great example of social media targeting is the campaign of ‘Orlando magic’. We sit here behind a computer so at least we can talk about sports! Orlando Magic was a campaign of basketball team Orlando to get people to a game during the holidays.
They used specific segmented groups to send a more personalized link to their fans and made sure that the ‘magic’ of Orlando was clear and visible. The results were also magical!
The return on advertisements was 52 times bigger than normal!!
Let’s stay on Facebook. It happens many times, with all of us. We test which car suits our personality best or how good we are with completing the lyrics of those rock bands we know because of our parents.
It’s not that the makers are really interested in who your celebrity crush would be or what kind of bread you are.
HA-HA! Nope, I didn’t make that up!
People who create this kind of interactive marketing know that these quizzes are easily shared and easily filled in. Mobile quizzes are simple to make very personal and that is what people like.
You are an individual. So you want to be treated as one.
This gives followers the possibility to feel like they are different than ‘normal’ people because they are exactly the person that can solve a quiz that can only be solved by 1% of the population.
These quizzes are such a good source for marketers. While you are telling your audience which kind of bread they are, you collect a lot of information about the user and that gives you a better insight into the needs of your clients.
Gamification. I could try to explain you with endless theories about this AWE-SOME way of interactive marketing. But I won’t.
I’ll show you.
What a brilliant way of doing interactive marketing. This is something that people will remember and link with the brand that has given this experience to an unexpecting crowd.
This campaign of Asics was launched in 2011 and the results after that year were incredible. The overall sales increased by 15% and the sales of footwear, what this campaign in particular is about, had a rise of 20%.
So very short: Gamification is mixing ‘game-like’ elements in a non-gaming environment. It is all about stimulating a behavior of human beings starting from the intrinsic motivation or the motivation from within an individual.
EEUM… you are reading my blog SOOOOO you obviously know I’m from Survey Anyplace!
With our tool, it is very easy to add some gamification to your surveys. I’ll just give you some examples to make that clear to you. With our software you can:
Hand out incentives in a contest with a digital scratch card or an animated slot machine
Add a leaderboard to stimulate competitiveness among readers
Forget Optimus Prime, Forget R2D2 and forget Bender! I got something way more spectacular. And real!
Companies are using their own bots or online bots these days for their marketing or their customer service. This is a real HOT item ladies and gentlemen, even so hot that there are now organizations with ‘shops’ for bots. For example Kik or Telegram.
Some of them are very basic and send only your daily horoscope or give you instructions for transferring money to other people, Others are way more complicated.
For example GrowthBot. This is a chatbot that helps companies with their marketing. If you ever get in a situation where you need to do a lot of research, this bot can help you. I’ll give you an example and then you will probably go and use it…
Even some social networks are jumping on the bot-bandwagon. With Facebook, for example, offering an automatic answering bot in messenger for company pages.
Marketing, it’s all fun and creative and especially interactive marketing is really entertaining. But the underlying goal is not to be amusing of course. The fun side is mostly the advantage for the consumer.
1. Increase of social network sharing
We like it, we share it! When you, as an organization, make sure that your content on social media is entertaining, people will share it. If they are more satisfied and engaged they will be more willing to share it with their friends.
A real strong campaign of this was Marvels’ campaign of Deadpool.
They made it happen that there were emojis based on the movie. People used those emojis and started Talking about them. Don’t we love the magic of social media! This made it a top 10 Marvel movie in words of revenue. in 2016 there was a revenue of more dan 350 million only from theaters.
Argh! I…Just….hate it! My movie gets interrupted by boring commercials or I get bothered with other types of pushy marketing.
There is interactive marketing! By making something that’s fun to watch or (better!) fun to participate, you can build a strong, memorable brand. Like the Asics campaign, I mentioned earlier.
Your audience will link this activity and wonderful experience to your brand or product which will make it easier to make up their mind if they need a product like yours or it makes them feel like they need it.
3. Increased sales conversion
It is not because you read something or see something that the marketing campaign is successful. People need to go from reader or viewer to buyer. This is what we call “sales conversion” Many times this happens because of a call to action like ‘buy now’ or ‘try it now’ etc.
A great example for this is the Orlando magic we talked about earlier. Because of the personalization and interaction with people, the ticket sale increased extremely. Another example of an increased sales conversion can be found at Blackbaud, a cloud software company. They had a lot of stories to tell but didn’t really know how to tell them or what do to with it. Once they figured out a way to do it their sales was 133% compared with the quota. The solution they applicated was an assessment and a calculator for their audience, so they could figure out what the followers needed.
OOOHH this advertisement knows my name! I almost feel like meeting an old friend, and that makes me curious…
Now that is the magic of interactive marketing!
Especially on social media or other online platforms, it’s easy to personalize your content. People will feel more connected with the product and will be more likely to ‘click’ on your advertisement. It gives the feeling that someone you know is talking to you.
A company that took this idea to a whole new level is Vidyard. They were able to send a video to every recipient with an explanation about their product but with a personalized introduction. The person in question his or her name was written on a whiteboard. This happened for EVERY SINGLE recipient. This is what it looked like:
Yes, You heard it right. He mentioned his clients’ colleagues as well! Feels like they are spies to me. But it is clever!
It’s pretty obvious that – especially in digital marketing – it’s easy to implement some interaction with your audience. Actually these days, you have to. That is what your customers need and what they are expecting from you as an organization.