Satisfaction Survey Template
If you want your business to grow, it’s critical to keep your existing customers happy. From convenience to professionalism, satisfaction surveys can help you effectively gauge customer satisfaction and build stronger relationships.
Use our engaging satisfaction survey template to:
- Quickly set up your own satisfaction survey
- Help you focus on in-the-moment feedback with short, effective questions
- Better and faster understand how customers feel and act accordingly
- Discover areas where there’s room to improve your business
Satisfaction Survey Template
If you want your business to grow, it’s critical to keep your existing customers happy. From convenience to professionalism, satisfaction surveys can help you effectively gauge customer satisfaction and build stronger relationships.
Use our engaging satisfaction survey template to:
- Quickly set up your own satisfaction survey
- Help you focus on in-the-moment feedback with short, effective questions
- Better and faster understand how customers feel and act accordingly
- Discover areas where there’s room to improve your business
Start measuring satisfaction with this template
Why are satisfaction surveys important?
4 Tips to Perfect Your Satisfaction Survey

Ask the right questions

Responsive Design

Be conversational

Advanced Skip Logic
Types of customer satisfaction surveys
Depending on the main goal of the customer satisfaction survey, there are different types of implementations:
- Product surveys
The questions on this type of survey will uncover how your customers feel about aspects of your product such as quality, the length of life, design, consistency, processability, and range of products. Another factor that can be revealed by this type of survey is the gap between the customer’s expectations and the real product quality.
- Delivery surveys
Order delivery surveys are key for keeping an eye on the quality of your delivery service. You want to know for example if your clients have received their delivery on time and if the package was intact and not damaged during the transport.
- Pricing surveys
What is your customers’ perception of the price they paid? You might want to ask questions about the perceived market price, total cost of use and value for money.
- Staff & service surveys
This type of customer satisfaction survey will reveal how your clients feel about key aspects of your staff and service. Starting with representative’s availability and knowledge, the reliability of returning calls, courtesy from sales staff, friendliness of the sales staff, complaint resolution, responsiveness to inquiries, technical service and ending with the after sales service
- NPS surveys
The Net Promoter Score is a simple metric that is deeply concerned with one thing: gauging customer loyalty. The single most important question of NPS survey is: ‘How likely is it that you recommend [the company/website] to a friend?’. In addition, for a more detailed analysis, you can ask a follow-up question such as ‘How likely are you to buy again from [the company/website]?’ Read more about the NPS score.
Why use this Survey Anyplace example?
Did your customers find what they were looking for? Are they satisfied? Are you asking the right questions? This template will help you pick the right customer satisfaction survey questions that will get you actionable feedback.
To use this sample satisfaction survey, sign up for Survey Anyplace, and choose ‘exit interview’ as a template when creating a new survey.