Customer Satisfaction

Articles about Customer Satisfaction

5 Ways Small Businesses Can Benefit From Using Surveys

With today’s technology, the ability to create, design and distribute surveys has increased exponentially. This growth in technology brings a whole new host of options available to SMEs who are seeking to gain deeper insights from their primary research.…

What is a good NPS score?

‘What exactly is this NPS everyone is talking about?’ you might be asking yourself right now. Well you’re not the only one out there, but that’s why I decided to write this article for you guys.  In this blog I’ll be discussing what NPS is…

9 Types of Surveys You Should Start Using Today

While there are many tools available, it’s still a good idea as a business to rely on various types of survey methods to discover what customers want. Whether it's a market research survey, customer feedback survey, or audit survey, businesses know…